Pricing Plans & Options

Packages For Planning Center Check-Ins

50 Daily Check-Ins

$ 14
Per Month
  • unlimited events & stations
  • unlimited headcounts
$14
And begin my 30-day trial

150 Daily Check-Ins

$ 29
Per Month
  • unlimited events & stations
  • unlimited headcounts
$29
And begin my 30-day trial

500 Daily Check-Ins

$ 59
Per Month
  • unlimited events & stations
  • unlimited headcounts
$59
And begin my 30-day trial

1,250 Daily Check-Ins

$ 99
Per Month
  • unlimited events & stations
  • unlimited headcounts
$99
And begin my 30-day trial
Show Additional Packages

15 Daily Check-Ins

unlimited events & stations, unlimited headcounts
Free

3,000 Daily Check-Ins

unlimited events & stations, unlimited headcounts
$ 149 /mo

Unlimited Check-Ins

unlimited events & stations, unlimited headcounts
$ 199 /mo

Frequently Asked Questions

PRICING & BILLING

What do I need to get started?

At the simplest level, all you need to start checking people in is a computer or a web-connected device. From there, you can add label printers and barcode scanners as you wish.

What happens if I go over my check-in limit?

We won't limit you from using the app if you go over. If you consistently are over the limit week to week, we'll reach out and ask you to upgrade.

How do I start my 30 day trial period?

Just select a package level and your 30 day trial will begin immediately. If your church already subscribes to one of our other apps, like PCO Services or PCO Resources, your Organization Administrator will need to add a Check-Ins subscription to the existing account.

Do you have a sales department I can call?

Although we don't have sales people, our support team would love to answer any questions at check-ins@planningcenteronline.com. Also, be sure to check out our training resources.

SYSTEM BASICS

How many events, stations, and attendees am I allowed?

You have an unlimited amount of events, stations, and attendees. The only limit is the number of daily check-ins based on your subscription level.

How do I gather information about attendees checking in?

Custom attendee options can be defined upon check-in. By defining options like "Diaper bag" or "Teething" you can make sure you get the necessary information as people check in. Basic information, like birthday or gender, are a part of the attendee's basic profile.

Can I add attendees ahead of time (before the day of my event)?

The fastest way to add people, is by importing a CSV with all of your people.

How long does it take to check someone into an event?

The first time a visitor checks in, they will need to have their information added to Check-Ins. If they're checking in their kids, you'll of course want to set up a "household". After their initial check-in, Check-Ins will remember many preferences and help speed along the process. Tip: If you're expecting lots of guests, add some stations specifically for guests!

What are the reports in Check-Ins? Can I print/save them?

Each event allows you to report a pdf or csv file with a multitude of options, including people who have missed X number of weeks and any new people who have attended.

How does the integration with PCO Services work?

If you use Services to schedule your teams, Check-Ins marks these people as volunteers and posts their attendance to PCO Services automatically.

Is an internet connection required?

Yes, a strong internet connection is required for our system to work. It's a live system, so the administration portal and all connected stations need need to know who has checked in (or out) at any moment. There is no offline mode.

Are check-in stations manned or self-operated by attendees?

Both! You have the option to set each station the way you'd like. See Stations: an Overview

MOVING FROM ANOTHER SYSTEM

Can I import data to Check-Ins?

You sure can! Check out this article on Importing people with a CSV

Does Check-Ins automatic integrate with F1, CCB, TheCity, etc?

It does not. Check-Ins is a young product and we haven't built an API for it, which is required for integrations. We have a dedicated team working on Check-Ins though, so an API is in our future.

Can I export data from Check-Ins?

Each event has reports you can run, which you can export via CSV. Currently the only data you can export is people who have been checked in, and any personal data on that person.

SAFETY & SECURITY

How safe is the child check-out process?

We built Check-Ins to be very secure. After all, many of us here at PCO rely on Check-Ins at our own churches with our own children. A big piece of that is the use of security labels. When a guardian checks in a child, they receive a security label which is presented for child pickup. This label does not include any identifiable information (in case you lose it, there's no way to know which kid it's for). Photo ID's can also be added to parent and child profiles in Check-Ins.

What about critical medical information for kids (allergies, conditions, etc)?

Every name label will print any medical notes entered in the child's profile.

In an emergency, what's the process for notifying a parent or guardian?

Each name label prints a "Checked-In By" person and with their phone number If there's an emergency, check the child label and to immediately identify and contact them.

What else can I do to increase child check-out security?

Trusted, background-checked staff members can play a big role in security. ID tags are a big plus. Most importantly, train your staff to always require security labels for child pickup.

Is child/attendee information secure?

Only "manned" stations (stations being run by your staff) have the ability to search for people by name and access/edit their personal information. If you configure a station as a "self" check-in station, no personal information can be queried at these stations.

What happens to attendee information once it's entered at a check-in station?

Check-Ins requires an internet connection to stay in sync with our servers and, thus, other check-in stations. This connection is encrypted and communicates with Planning Center servers. Our servers are owned and operated by us and information is never shared with third parties. For more information about data and privacy, review our privacy policy.

PRINTER SUPPORT & LABELS

What kinds of label printers and are supported?

Dymo label printers and Citizen bluetooth printers are the only brands currently supported. For model numbers and details, please read this article.

What size labels should I order?

Label sizes are restricted to the supported label printers. If that label printer will print with different sizes, then it'll work! You can even make your own custom Dymo labels to work with whichever size labels you'd like.

Does every station need its own printer?

No, it does not! Multiple stations can print to another station's printer.

How fast are labels printed? We have lots of attendees.

Labels generally take about 4 or 5 seconds to print depending on how many attendees are checked in at once. To avoid long lines, we recommend establishing multiple stations and printing labels to different label printers.

BARCODE SCANNERS & CARD SCANNERS

How do barcodes work with Check-Ins?

Barcode scanners are basically keyboard inputs. Actual barcodes simply store digits, and the scanner allows you to quickly type those digits in. Check out our article on barcode scanner suggestions.

What types of barcodes are supported by Check-Ins

All of the most common barcodes will work. Both Code39 and Code128 barcodes will work as long as the scanner that you have can read them.

SUPPORTED PLATFORMS

Which types of devices can become check-in stations?

All web-connected devices can become Stations. However, only certain devices can print directly to a printer. Our iOS app is the only mobile device that can connect to the Citizen Printer. As long as your device is able to download and install the Dymo Software and Plugin that device will work as well.

What types of desktop web browsers are supported?

All the popular browsers are supported. We generally suggest Google Chrome, but it'll work with Safari, Firefox, and… if you must… Internet Explorer 11+.

Is there an app?

We have an iOS app available in the Apple Appstore. A dedicated Android app isn't available, but might be something we build in the future.

What types of phones and tablets are supported?

iPhones and iPads running iOS 7+ are supported. Android devices running 4.3+ are also supported; but be aware that there may be limits on other types of hardware you can connect to Android devices. Many bluetooth devices such as barcode scanners may be problematic.